Legal

Privacy & cookie policy

Stour Garden Services ("we", "us"), Lower Holbrook, Ipswich IP9 2RJ, is responsible for the personal information you share with us. Contact: info@stourgardenservices.co.uk.

What we collect

When you send an enquiry or request a site visit we collect your name, phone number, email, postcode, details of the work and any photos you choose to upload.

How we use it

We use your details only to respond to your enquiry, arrange site visits, provide quotes and carry out work. Our lawful basis is taking steps at your request before entering a contract, and our legitimate interest in running our business.

Where it's stored

Enquiries are stored in our customer management system (GoHighLevel). We never sell your data and only share it with providers who help us run the business.

How long we keep it

We keep enquiry records for up to two years, and customer records for as long as required for accounting and legal purposes.

Your rights

You can ask to see, correct or delete your information at any time by emailing us. You may also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies and local storage to remember your cookie choice. Optional analytics cookies are only used if you click "Accept all". You can change your choice by clearing your browser storage for this site.